Straight answers
Commercial Laundry & Linen Hire — Frequently Asked Questions
The questions we get asked most often, answered plainly. If yours is not here, call 023 8251 1991 and ask.
Questions
Pricing & contracts
How much does linen hire cost?
Linen hire is priced per item, per rotation, based on your volumes and delivery frequency. Most clients find hire cheaper than owning once replacement, storage and laundering costs are counted. Contact us for a quote tailored to your business.
Is there a minimum order or contract length?
There is no formal minimum volume, and we work with single guest houses as well as multi-property operators. Terms are agreed in the quote rather than imposed by a standard contract.
Linen hire versus buying your own: which is cheaper?
Buying looks cheaper on day one and stops looking cheaper the first time you replace a set. Hire moves replacement, storage and laundering into one predictable per-item charge. If your volumes are steady, hire usually wins.
Questions
Service & turnaround
How fast is your turnaround?
Turnaround is agreed when we set up your round and depends on the day you sit on. Most accounts run to a fixed weekly schedule, with extra runs arranged in advance for busy periods.
What days do you collect and deliver?
Fixed days, confirmed in writing when your account starts. Busier properties run two collections a week, and additional runs can often be fitted where the route allows.
What happens if an item is damaged or lost?
Damaged items are pulled out and replaced from stock for hire clients, or flagged to you if the linen is your own. Losses are reviewed with you rather than quietly charged.
Questions
Coverage
Which areas do you cover?
We collect and deliver across Hampshire, Dorset, Wiltshire and West Sussex, including Southampton, Portsmouth, Winchester, the New Forest, Basingstoke, Bournemouth, Poole, Salisbury and Chichester.
Do you serve individual Airbnb hosts or only larger businesses?
Both. Single-property hosts sit on the same rounds as hotels and management companies, with the same packs and the same hand check.
We are just outside your listed towns. Can you still help?
Probably. Routes are set by round rather than radius, so send us your postcode and we will tell you which day you would fall on.
Questions
Quality & hygiene
What does hand-checked actually mean?
Every item is individually inspected after laundering for stains, damage and pressing quality before it is packed for delivery, so substandard linen never reaches your guests.
What temperatures do you wash at?
Cycles are set by item type and soil level using commercial detergents and controlled temperatures. We are happy to talk through the wash process for your specific items, including clinical towelling.
How do you handle difficult stains?
Our unit is equipped for specialist stain removal, which is a large part of why hospitality clients move to us. Items that will not come clean are removed from circulation rather than returned.
Still have a question?
Call us, or send your details and we will come back with an answer and a quote.